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Error Check of update source failed due to unexpected error 'XML_ERROR_INVALID_TOKEN'.

torpy

Hello Sophos Community,

One of our SUMs started acting up the other day and is unable to update from Sophos. Looking at the logs I consistently see the following error: "    Error    Check of update source failed due to unexpected error 'XML_ERROR_INVALID_TOKEN'."

Any ideas on how to fix this?

Thanks!

:15539


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  • 0

    Here is the SUMTrace that details the error:

    2011-08-17 14:22:52 : Cmd-ALL << [I1021][CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717][] Action 'CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717' with caller '' started...
    2011-08-17 14:22:52 : Cmd-ALL << [E4010][19797af3-6bdd-48f1-9cdd-1efe10e20717][XML_ERROR_INVALID_TOKEN] Warehouse check failed: XML_ERROR_INVALID_TOKEN
    2011-08-17 14:22:52 : Cmd-ALL << [E400D][CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717][] Action 'CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717' with caller '' failed!
    2011-08-17 14:22:52 : Cmd-ALL << [E400E][] Event with dispatcher ID '' failed to execute.
    2011-08-17 14:22:52 : Cmd-ALL << [I1020][] All events with dispatcher ID '' complete.

    :15757
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  • 0

    Here is the SUMTrace that details the error:

    2011-08-17 14:22:52 : Cmd-ALL << [I1021][CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717][] Action 'CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717' with caller '' started...
    2011-08-17 14:22:52 : Cmd-ALL << [E4010][19797af3-6bdd-48f1-9cdd-1efe10e20717][XML_ERROR_INVALID_TOKEN] Warehouse check failed: XML_ERROR_INVALID_TOKEN
    2011-08-17 14:22:52 : Cmd-ALL << [E400D][CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717][] Action 'CheckWarehouseAction-19797af3-6bdd-48f1-9cdd-1efe10e20717' with caller '' failed!
    2011-08-17 14:22:52 : Cmd-ALL << [E400E][] Event with dispatcher ID '' failed to execute.
    2011-08-17 14:22:52 : Cmd-ALL << [I1020][] All events with dispatcher ID '' complete.

    :15757
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