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Protect Computer Wizard (Push) to WinXP from Sophos SEC console does not work!

GCCCDEDU_Admin

I have read a number of Sophos support articles and I am stumped.  I am attempting to use the "Protect computers wizard" to protect some Windows XP clients, but it does not work. 

The unmanged comptuers show in the console, the wizard runs, valid administrator credentials are supplied but absolutly nothing happens.

As best I can tell from the client side the following services must be running:

  1. Task Scheduler
  2. Remote Registry Service

Everything looks good from the client side, but it's as if the server never even tries to connect.  The clients remain grayed out (unmanged in the console)

How I debug what is wrong?

:14297


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    jak,

    Thanks.  Yes the credentials are not an issue.  On the client computer, the "Domain Users" group is a member of the local adminstrators group, therefore virutally any domain account has the authority to perform the push.  However, to be clear we are using a domain admin account to do the push.  We have tried numerous accounts, all result in a failure with no feedback to determine what the cause is.  I poked around in some Sophos logs, but it is unknown to me which the correct log file to examine is for the client push.

    The default volume shares are healthy on the clients.

    :14309
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  • 0

    jak,

    Thanks.  Yes the credentials are not an issue.  On the client computer, the "Domain Users" group is a member of the local adminstrators group, therefore virutally any domain account has the authority to perform the push.  However, to be clear we are using a domain admin account to do the push.  We have tried numerous accounts, all result in a failure with no feedback to determine what the cause is.  I poked around in some Sophos logs, but it is unknown to me which the correct log file to examine is for the client push.

    The default volume shares are healthy on the clients.

    :14309
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