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Protect Computer Wizard (Push) to WinXP from Sophos SEC console does not work!

GCCCDEDU_Admin

I have read a number of Sophos support articles and I am stumped.  I am attempting to use the "Protect computers wizard" to protect some Windows XP clients, but it does not work. 

The unmanged comptuers show in the console, the wizard runs, valid administrator credentials are supplied but absolutly nothing happens.

As best I can tell from the client side the following services must be running:

  1. Task Scheduler
  2. Remote Registry Service

Everything looks good from the client side, but it's as if the server never even tries to connect.  The clients remain grayed out (unmanged in the console)

How I debug what is wrong?

:14297


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    HI,

    I'll assume you are in a domain.  The test I would do is as follows:

    1. Log onto to the SEC server as the same account you are entering in the protect wizard.  E.g. Domain\Administrator.

    Maybe ensure that from the client, if you look in the local Administrators group on the client, the client can resolve the Domain administrators group just to ensure that the account has administrative rights over the client.

    A quick test from the SEC machine:

    \\<XPmachine>\C$

    does this work?

    2. Taking the computer name as is appears in SEC.  From the SEC server type:
    \\<XPmachine>\
    You should see the scheduled tasks "folder".  If you go into that, can you manaually create a task on the XP machine as SEC essentially creates a scheduled task to run the setup.exe from the central installation directory.

    Regards,

    Jak

     

    :14305
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  • 0

    HI,

    I'll assume you are in a domain.  The test I would do is as follows:

    1. Log onto to the SEC server as the same account you are entering in the protect wizard.  E.g. Domain\Administrator.

    Maybe ensure that from the client, if you look in the local Administrators group on the client, the client can resolve the Domain administrators group just to ensure that the account has administrative rights over the client.

    A quick test from the SEC machine:

    \\<XPmachine>\C$

    does this work?

    2. Taking the computer name as is appears in SEC.  From the SEC server type:
    \\<XPmachine>\
    You should see the scheduled tasks "folder".  If you go into that, can you manaually create a task on the XP machine as SEC essentially creates a scheduled task to run the setup.exe from the central installation directory.

    Regards,

    Jak

     

    :14305
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