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Sophos Update Manager Failing

Greetings,

I work for a school system with approximately 6,000 endpoints. Our SEC and single SUM are running from the same server (I realize it is not recommended with our number of endpoints). At 10:06 am on 9/17/2012, SEC received several errors from the SUM service:

80040406: Delivery failed for software subscription 'xxxx'. Access to source update location is denied or the location is otherwise unavailable.

80040401: Software update failed.

80040404: Threat detection data update failed.

These errors continued to be produced over the next few days.

On 9/26/2012, these codes began to appear:

80040410: Data read from the update source for software subscription '9.7.7 VDL4.78G xxxxx' was invalid (e.g. corrupt or incomplete).

Today, I upgraded that subscription to VDL4.81G and followed the http://www.sophos.com/en-us/support/knowledgebase/66176.aspx article in an attempt to get SUM service running again.

I am still receiving these errors after following the instructions:

Code 80040401: Software update failed.

Code 80040406: Delivery failed for software subscription '10.0,8.0.7.0 Recommended'. Access to the source update location is denied or the location is otherwise unavailable.

Code 80040410: Data read from the update source for software subscription 'Recommended' was invalid (e.g. corrupt or incomplete).

Code 80040404: Threat detection data update failed.

Along with these issues per subscription:

10.0,8.0,7.0 Recommended\\OCRACOKE\SophosUpdate9/28/2012 8:45:22 AM00000002 Could not read from the update source location

9.7 Recommended\\OCRACOKE\SophosUpdate9/28/2012 8:48:17 AM00000002 Could not read from the update source location

9.7.7 Extended Maintenance\\OCRACOKE\SophosUpdate9/28/2012 8:49:01 AM00000002 Could not read from the update source location

9.7.7 VDL4.81G Static\\OCRACOKE\SophosUpdateNever 00000002 Could not read from the update source location

Recommended \\OCRACOKE\SophosUpdate9/28/2012 8:48:27 AM00000001 The update source location is invalid

LogViewer is presenting such errors as:

9/28/2012 3:33:07 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:07 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:07 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:07 PM Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:04 PM Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:04 PM Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:04 PM Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control' because of a checksum error. Details: Checksum error: e5e317f9006e874679e449ba4b159b5e
9/28/2012 3:33:04 PM Error Synchronize operation failed when synchronizing the protection data for product release 'Windows Endpoint Security and Control'. Details: File copy failed.
9/28/2012 3:26:54 PM Information The log viewer dictionary was updated successfully.
9/28/2012 3:26:53 PM Information Update source status was checked successfully.
9/28/2012 3:24:12 PM Information The maintenance operation was successful.
9/28/2012 3:24:07 PM Information Sophos Update Manager has started up.

I don't think my problem stems from the Shh/Updater-B issue, as the Sophos Endpoint Protection client running on the SEC/SUM server didn't report the false positive and none of the endpoints in our county have either. Perhaps we dodged that issue due to this one?

I apologize if the formatting of this information is subpar. Does anyone have any insight to my situation? Any help would be greatly appreciated.

Thanks in advance,

Cameron

:33363


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