we have about 700 computers running 9.7.2 but randomly on some computer we will see this symptom where the Internet Explorer will stop working and just display a white screen, and also some computer will also get a blank blue screen with no error, a reboot usually fixes that... it started with 9.7.1 and thought it was gone when we upgraded to 9.7.2 but we are now seeing it again. Seen it only happen on Windows XP machines..
support told me to upgrade to IE9 but ie9 isn't supported on XP. even tried the BHO fix but the symptoms come back after a day or two.
-Vinnie
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