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SophosUpdateMgr account in AD gone

Jun

Hi,

Our client have failed error on updating status and notice that SophosUpdateMgr account is no longer in our AD? Nobody remove that user account in AD.

Any idea what might have cause it? We uninstalled Sophos Update Manager in one of our dc server and could not reinstalled it again due to user authentication, you think this might have cause the error?

Thanks for those who could give some inputs.

:14397


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    Hi, thanks for responses

    This is what I had left in my AD:

    Sophos DB Users

    SophosOnAccess

    SophosPowerUser

    SophosUser

    I've had to recreate Sophos Full Administrators in order to regain access to Enterprise Console

    I've recreated SophosUpdateMgr so that my clients can communicate/update from the console

    All appears to be working at the moment but what about Sophos DB Admins and Sophos Console Administrators? They aren't  there. Can they be simply manually recreated and, if so, what are the details I need to know?

    Any help appreciated

    :19221
Reply
  • 0

    Hi, thanks for responses

    This is what I had left in my AD:

    Sophos DB Users

    SophosOnAccess

    SophosPowerUser

    SophosUser

    I've had to recreate Sophos Full Administrators in order to regain access to Enterprise Console

    I've recreated SophosUpdateMgr so that my clients can communicate/update from the console

    All appears to be working at the moment but what about Sophos DB Admins and Sophos Console Administrators? They aren't  there. Can they be simply manually recreated and, if so, what are the details I need to know?

    Any help appreciated

    :19221
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