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SophosUpdateMgr account in AD gone

Jun

Hi,

Our client have failed error on updating status and notice that SophosUpdateMgr account is no longer in our AD? Nobody remove that user account in AD.

Any idea what might have cause it? We uninstalled Sophos Update Manager in one of our dc server and could not reinstalled it again due to user authentication, you think this might have cause the error?

Thanks for those who could give some inputs.

:14397


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    I reckon the answer to your first question ("Did removing Sophos Update Manager from a different server have anything to do with it?")  is yes!

    Have just run into the same problem. Had Enterprise Console on an old 2000 server. Needed to relocate it to a new server. Didn't bother with a migration as I'm only protecting 60 clients. I'd simply reprotect the clients from the new installation.

    First uninstalled all sophos components from the old server but ran into difficulties with the removal of Sophos AutoUpdate. It refused to uninstall. Decided to proceed with installation of SEC on the new server and all went well with all clients updating from the new installation. Then foolishly returned to the old server to see if I could clean it up! Yes, with a little help from Sophos support, I managed to uninstall Sophos AutoUpdate from the old server only to find that this process removed various Sophos groups and users from my active directory. Thus on the new server, Enterprise Console wouldn't open and all clients failed to update due to the loss of the SophosUpdateMgr account in AD.

    Managed to get going again by creating a Sophos Full Administrators group and making me a member. This gave me access to Enterprise Console again. Then created a new SophosUpdateMgr account in AD. Then updated all my clients. Success!

    Does anyone know what other Sophos group or user accounts may have been stripped out by the removal of Sophos AutoUpdate from the old server?

    :19149
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  • 0

    I reckon the answer to your first question ("Did removing Sophos Update Manager from a different server have anything to do with it?")  is yes!

    Have just run into the same problem. Had Enterprise Console on an old 2000 server. Needed to relocate it to a new server. Didn't bother with a migration as I'm only protecting 60 clients. I'd simply reprotect the clients from the new installation.

    First uninstalled all sophos components from the old server but ran into difficulties with the removal of Sophos AutoUpdate. It refused to uninstall. Decided to proceed with installation of SEC on the new server and all went well with all clients updating from the new installation. Then foolishly returned to the old server to see if I could clean it up! Yes, with a little help from Sophos support, I managed to uninstall Sophos AutoUpdate from the old server only to find that this process removed various Sophos groups and users from my active directory. Thus on the new server, Enterprise Console wouldn't open and all clients failed to update due to the loss of the SophosUpdateMgr account in AD.

    Managed to get going again by creating a Sophos Full Administrators group and making me a member. This gave me access to Enterprise Console again. Then created a new SophosUpdateMgr account in AD. Then updated all my clients. Success!

    Does anyone know what other Sophos group or user accounts may have been stripped out by the removal of Sophos AutoUpdate from the old server?

    :19149
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