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Child server not updating from parent

Jun

hi,

One of my child server is no longer updating from my parent server. No errors was found it's just that the last updated status was stuck to 2/25/2011 8:14:01pm. I tried to manual update it by right clicking and click on update now but still the same. I'm using enterprise console 4.5

Has anybody encountered this issue? Please share a possible work around or fix on this if you have.

Thanks

:9753


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    Hello Jun,

    Yes it is talking to the parent. Last message receive from computer is 2/25/2011 8:30:46am

    Can we agree upon it was talking to the parent :smileywink:?

    Restart the Sophos Message Router service on the child and if the status still doesn't update check the newest router log  in {appdata}\Sophos\Remote Management System\3\Router\Logs for any errors (if you're not sure post a snippet here). 

    Christian

    :9809
Reply
  • 0

    Hello Jun,

    Yes it is talking to the parent. Last message receive from computer is 2/25/2011 8:30:46am

    Can we agree upon it was talking to the parent :smileywink:?

    Restart the Sophos Message Router service on the child and if the status still doesn't update check the newest router log  in {appdata}\Sophos\Remote Management System\3\Router\Logs for any errors (if you're not sure post a snippet here). 

    Christian

    :9809
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