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Child server not updating from parent

Jun

hi,

One of my child server is no longer updating from my parent server. No errors was found it's just that the last updated status was stuck to 2/25/2011 8:14:01pm. I tried to manual update it by right clicking and click on update now but still the same. I'm using enterprise console 4.5

Has anybody encountered this issue? Please share a possible work around or fix on this if you have.

Thanks

:9753


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Parents
  • 0

    Hello Jun,

    is it talking to the parent? If you view it in the Endpoints view->Computer details do you see a recent timestamp for "Last message received from computer". Check the CIDs on the child whether they are up to date or not - if they are, then it's likely RMS not correctly reporting. If not check if the Sophos Update Manager service is running. Please come back with what you've found.

    Christian 

    :9761
Reply
  • 0

    Hello Jun,

    is it talking to the parent? If you view it in the Endpoints view->Computer details do you see a recent timestamp for "Last message received from computer". Check the CIDs on the child whether they are up to date or not - if they are, then it's likely RMS not correctly reporting. If not check if the Sophos Update Manager service is running. Please come back with what you've found.

    Christian 

    :9761
Children
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