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SUM reports “Awaiting Configuration” and “Last Checked at : Never”.

Hi All,

This is a weird issue i have got -  These are the details:

1) new EC 4.5 installation on Server A

2) New SQL 2008 installation on server B

Server A and Server B communicate and i can connect to the Sophos EC Console.

The problem -  SUM gives me the error  “Awaiting Configuration” and “Last Checked at : Never”.

The binaries have been downloaded and  the issue is not due to any internet access issue. //sophosupdate is populated!

If I install the database on server A, everything works perfectly, including SUM., once I connect to the DB on Server B, the SUM error comes back up.

Have I done something wrong with the way SQL server has been installed? I repeat i can connect successfully to the console over a remote database. There are also no firewalls between any servers. SUM is failing for some reason! I followed the same procedure of how to split the database and Enterprise console as per sophos EC version 3.

The SUM service is also running on he EC as i managed to Telnet to via telnet localhost 51234

The SUM update log reports this:

“DDM:SCAPI threw an exception: Failed to connect to the SUM host: connection was refused”

Kirk

:9641


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Parents
  • Hi,

    I am facing the same problem. The SUM keeps showing "Awaiting Configuration" and when on updation, it first shows "downloading binaries" and then says "Last checked at: Never". There are no errors or alerts at all. Kindly resolve the issue ASAP.

    Thank you,

    Wajhi  

    :17091
Reply
  • Hi,

    I am facing the same problem. The SUM keeps showing "Awaiting Configuration" and when on updation, it first shows "downloading binaries" and then says "Last checked at: Never". There are no errors or alerts at all. Kindly resolve the issue ASAP.

    Thank you,

    Wajhi  

    :17091
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