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Setting up home users: Exporting the SCF Home Use policy produces an Invalid XML file

LinusCaldwell

Hi,

I'm following the instructions outlined in this knowledgebase article to create a package for home use.

When I run the command on Step 12 for exporting the SCF policy (e.g. "%Program Files%\Sophos\Enterprise Console\exportconfig.exe" -type SCF -policy “SCFHomeUse” -output C:\HomeUse\scfcidconf.xml), the resulting XML file that is generated is invalid.

This results in the policy not applying when the Sophos client is installed.

If I open the XML file with IE to test I get the following message:

An invalid character was found in text content. Error processing resource

We are using Sophos Console and client version 9.5

 
:7507


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    Just checked (although not using a standalone installer but from a live CID). The policy was correctly applied. Search for the string CIDconfig in Sophos Client Firewall CustomActions Log.txt (%windir%\Temp) - note that new entries are appended so you have to look near the bottom. It should look like

    CopyCIDConfig: Checking for SCFConfigCid configuration file...
CopyCIDConfig: Return success

    or if no configuration file is there 

    CopyCIDConfig: Checking for SCFConfigCid configuration file...
CopyCIDConfig: No SCFCidConfig.conf file found. Returning success

    but I was unable to elicit any error message by using a corrupt configuration file. So it looks like all you get is a message whether it has found a file with that name but not whether it has actually applied the settings. 

    I think we should take this to Support

    Christian

    :7687
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  • 0

    Just checked (although not using a standalone installer but from a live CID). The policy was correctly applied. Search for the string CIDconfig in Sophos Client Firewall CustomActions Log.txt (%windir%\Temp) - note that new entries are appended so you have to look near the bottom. It should look like

    CopyCIDConfig: Checking for SCFConfigCid configuration file...
CopyCIDConfig: Return success

    or if no configuration file is there 

    CopyCIDConfig: Checking for SCFConfigCid configuration file...
CopyCIDConfig: No SCFCidConfig.conf file found. Returning success

    but I was unable to elicit any error message by using a corrupt configuration file. So it looks like all you get is a message whether it has found a file with that name but not whether it has actually applied the settings. 

    I think we should take this to Support

    Christian

    :7687
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