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internal error 2738

EM4

Hello,

I try to install Sophos Anti-Virus 9.5 standalone on a Windows 7 pro 32 bit computer and I get internal error 2738 while it's installing Sophos AutoUpdate. I've tried solutions from

http://www.sophos.com/support/knowledgebase/article/42914.html and

but they didn't work.

BTW: I can install Sophos Anti-Virus 7.x standalone on this machine without any problem.

Could someone help please?

Thanks.

Regards,

:9113


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  • 0
    Hi,
    It's odd that re re-registering vbscript.dll didn't help as the error code is very specific to the VBSctipt runtime.
    When you did all of this:
    ==
    Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.
     
    You should be in directory C:\Windows\System32
     
    Type:
    regsvr32 vbscript.dll (enter)
    == 
    Did it say that the dll was registered ok?
    If you create a basic vbscript, e.g
    1. Open Notepad.
    2. Into it type:
    msgbox "vbscript seems ok"
    3. Save a "test.vbs"
    4. Run "test.vbs", it should pop up a dialog, does that work?
    Otherwise, can you post the MSI log of AutoUpdate?
    Thanks,
    Jak
    :9133
Reply
  • 0
    Hi,
    It's odd that re re-registering vbscript.dll didn't help as the error code is very specific to the VBSctipt runtime.
    When you did all of this:
    ==
    Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.
     
    You should be in directory C:\Windows\System32
     
    Type:
    regsvr32 vbscript.dll (enter)
    == 
    Did it say that the dll was registered ok?
    If you create a basic vbscript, e.g
    1. Open Notepad.
    2. Into it type:
    msgbox "vbscript seems ok"
    3. Save a "test.vbs"
    4. Run "test.vbs", it should pop up a dialog, does that work?
    Otherwise, can you post the MSI log of AutoUpdate?
    Thanks,
    Jak
    :9133
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