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Some Clients "Out-Of-Date"

isoffice

Hi All,

We are using Sophos Enterprise Console Version 5.1.0.1839 deploying Sophos Endpoint Security & Control (version 10.0.8) to client PC's (Windows 7) and servers (2003 & 2008).

However, SEC is stating that some clients are out-of-date despite the fact that the client logs state that they have successfully updated. Could someone enlighten me as to what may be going on here and how to resolve it.

Many thanks,

JP

:33759


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    Hi Christian,

    I logged this with Sophos Support and followed their suggestion to run the Sophos Diagnostic Utility and submit the results to them. The issue seemed to lie with the Remote Management System as there were lo router logs being created on the affected PCs. I re-protected the PCs in question and everything seems to be working OK.

    Many thanks for your assistance with this.

    Best regards,

    John P

    :34053
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  • 0

    Hi Christian,

    I logged this with Sophos Support and followed their suggestion to run the Sophos Diagnostic Utility and submit the results to them. The issue seemed to lie with the Remote Management System as there were lo router logs being created on the affected PCs. I re-protected the PCs in question and everything seems to be working OK.

    Many thanks for your assistance with this.

    Best regards,

    John P

    :34053
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