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Some Clients "Out-Of-Date"

isoffice

Hi All,

We are using Sophos Enterprise Console Version 5.1.0.1839 deploying Sophos Endpoint Security & Control (version 10.0.8) to client PC's (Windows 7) and servers (2003 & 2008).

However, SEC is stating that some clients are out-of-date despite the fact that the client logs state that they have successfully updated. Could someone enlighten me as to what may be going on here and how to resolve it.

Many thanks,

JP

:33759


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  • 0

    Hello JP,

    if the clients appear as managed in SEC they have reported in (with AV and update information) at some time. Usual question - do the outdated clients have something in common?

    The Last message time column in the Computer Details tab gives the time of the last report. If the values are roughly the same (i.e. within a day or so) then "something has happened" around this time. Anyway please have a look at the relevant logs on the clients - likely they contain some information why the communication fails.

    Christian

    :33801
Reply
  • 0

    Hello JP,

    if the clients appear as managed in SEC they have reported in (with AV and update information) at some time. Usual question - do the outdated clients have something in common?

    The Last message time column in the Computer Details tab gives the time of the last report. If the values are roughly the same (i.e. within a day or so) then "something has happened" around this time. Anyway please have a look at the relevant logs on the clients - likely they contain some information why the communication fails.

    Christian

    :33801
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