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Migrating EC v4 to new server - updates now fail

Good evening,

Recently moved an installation of Sophos EC  v4 from our old server to the new live server. Followed the Sophos Migration guide to the letter (no number just dated June 2010).

Initially tried to move everything from v4 to v4.5 but that did not work. Doh should have engaged brain first, stupid.

Then installed v4.0 on the new server and the migration seemed to go ok. EC started up fine and all the computers were present.

Selected Update Manager and tried to force an update. This went away for a while and then failed. Might have a handle on this as I realised I did not clean out the Sophos Update share between version (v4.5 and v4.0) so I have a plan on how to solve that issues.

Went to a client and tried to get it to update it failed with 'Could not connect to server'. From memory its running EP 9.0

On checking the configuration of the update I noticed it uses SophosUpdateMgr as the user with a hidden password. Now my understanding is that the EC will create this user with a random password when it is installed if it does not already exist. Does this then get changes when I restore the registry / certificates / database  or do I have to invade the AD on the old server to find the password and then set it on the new and run the Sophos 'hide' it etc.?

If its not that can anyone please provide a pointer to the probable cause of the problem.

Regards

Gary

:5531


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  • Still having problems here and not sure how to go forward.

    Checked the keys as you suggested and found them to be different. Took three attempts to install them and eventually they came through as the same. Did nothing different apart from running the second and third attempt with psexec -s.

    Still cannot get the clients to communicate with the server.  Still receiving the 'Could not connect to server'.message.

    When trying to update the server with EC, the system gets as far as 'Dwonloading Binaries' and then fails.

    I checked and the Warehouse is being populated, but the Working directory is empty and the CID directory is not even being created.

    Tried clearing the Working (empty anyway) and warehouse directories after deleting SUM_status.xml as instructed by the Sophos articles but that made no difference.

    Took a look at the log files and noticed the following package sync errors. Does anyone understand what is going on here?

    Package synchronisation started.
    2010-10-22 15:32:33 : Cmd-ALL << [I1012][8b53ecb8caaa96d152d45c855fcab71ex000.dat] Starting to synchronise file '8b53ecb8caaa96d152d45c855fcab71ex000.dat'...
    2010-10-22 15:32:33 : Error during package synchronisation: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : Sync failure: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat" "RECOMMENDED" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E4001][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat][RECOMMENDED][http://sophos2.yhgfl.net/libraryv4//Warehouse] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A'. Details: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][sophos2.yhgfl.net/.../Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-10-22 15:32:33 : EventLog: 3758112827 1 Inserts:> "A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1" "Not attempted." "1.0.3.122" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E403B][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][1.0.3.122][sophos2.yhgfl.net/.../Warehouse] Payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!
    2010-10-22 15:32:33 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' started...
    2010-10-22 15:32:33 : Cmd-ALL << [E402D][DispatcherPrograms-2010-10-22T14-32-26-2][F26F7EC0-1302-4DA7-8B6B-A5383051D41A] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2010-10-22T14-32-26-2' on product with rigid name 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' has been aborted because the data has not been synchronised correctly.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!
    2010-10-22 15:32:33 : Cmd-ALL << [I1021][ActionDecodeEverything-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' started...
    2010-10-22 15:32:33 : Cmd-ALL << [E402A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The decode of payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionDecodeEverything-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!

    Thank-you in advance for any help.

    Regards

    Gary

    :5683
Reply
  • Still having problems here and not sure how to go forward.

    Checked the keys as you suggested and found them to be different. Took three attempts to install them and eventually they came through as the same. Did nothing different apart from running the second and third attempt with psexec -s.

    Still cannot get the clients to communicate with the server.  Still receiving the 'Could not connect to server'.message.

    When trying to update the server with EC, the system gets as far as 'Dwonloading Binaries' and then fails.

    I checked and the Warehouse is being populated, but the Working directory is empty and the CID directory is not even being created.

    Tried clearing the Working (empty anyway) and warehouse directories after deleting SUM_status.xml as instructed by the Sophos articles but that made no difference.

    Took a look at the log files and noticed the following package sync errors. Does anyone understand what is going on here?

    Package synchronisation started.
    2010-10-22 15:32:33 : Cmd-ALL << [I1012][8b53ecb8caaa96d152d45c855fcab71ex000.dat] Starting to synchronise file '8b53ecb8caaa96d152d45c855fcab71ex000.dat'...
    2010-10-22 15:32:33 : Error during package synchronisation: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : Sync failure: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat" "RECOMMENDED" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E4001][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat][RECOMMENDED][http://sophos2.yhgfl.net/libraryv4//Warehouse] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A'. Details: Cannot create stream http://sophos2.yhgfl.net/libraryv4//Warehouse/8b53ecb8caaa96d152d45c855fcab71ex000.dat
    2010-10-22 15:32:33 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][sophos2.yhgfl.net/.../Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-10-22 15:32:33 : EventLog: 3758112827 1 Inserts:> "A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1" "Not attempted." "1.0.3.122" "http://sophos2.yhgfl.net/libraryv4//Warehouse"
    2010-10-22 15:32:33 : Cmd-ALL << [E403B][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][1.0.3.122][sophos2.yhgfl.net/.../Warehouse] Payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionSyncPrograms][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionSyncPrograms' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!
    2010-10-22 15:32:33 : Cmd-ALL << [I1021][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' started...
    2010-10-22 15:32:33 : Cmd-ALL << [E402D][DispatcherPrograms-2010-10-22T14-32-26-2][F26F7EC0-1302-4DA7-8B6B-A5383051D41A] Gather Currency Data operation invoked by dispatcherId 'DispatcherPrograms-2010-10-22T14-32-26-2' on product with rigid name 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' has been aborted because the data has not been synchronised correctly.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionGatherCurrencyData-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionGatherCurrencyData-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!
    2010-10-22 15:32:33 : Cmd-ALL << [I1021][ActionDecodeEverything-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' started...
    2010-10-22 15:32:33 : Cmd-ALL << [E402A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] The decode of payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A and requested version RECOMMENDED was aborted because the synchronise is marked as failed.
    2010-10-22 15:32:33 : Cmd-ALL << [E400D][ActionDecodeEverything-Sub0][DispatcherPrograms-2010-10-22T14-32-26-2] Action 'ActionDecodeEverything-Sub0' with caller 'DispatcherPrograms-2010-10-22T14-32-26-2' failed!

    Thank-you in advance for any help.

    Regards

    Gary

    :5683
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