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Auto Update config problem on MAC

philrob

Now have a MAC at home, so have setup a web share at work and installed Sophos on the MAC and set enterprise console to update the MAC signatures as well as windows.

The mac doesn't seem to be accepting the auto-update address. Error message is

  "Could not contact primary server http://"

with nothing after the http:// in the error message.Preferences have 'Company web server' and the full url of the folder.

The settings (with the full URL) are correct in the preferences. This I have tested by cutting and pasting the URL into a web browser. I get prompted for a username and password and,once these are entered, can browse the folder.

It seems as if sophos is not registering the URL and so can't connect.

incidentally Windows clients can update without any problems (though to a separate subfolder).

Any Ideas?

Thanks

Phil

:3591


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    Hello Phil,

    it is normal that the pop-up shows only http://. As your log contains the correct server details nothing is wrong with the software. "Access denied" usually means that the server could be reached but gave an error response. The (web)server's logs should show the request and response. As the exchange is in clear text it'd be also simple to trace it (I have a small proxy for this purpose). But anyway I'd take a look at the server's logs first.

    Christian

    :3634
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  • 0

    Hello Phil,

    it is normal that the pop-up shows only http://. As your log contains the correct server details nothing is wrong with the software. "Access denied" usually means that the server could be reached but gave an error response. The (web)server's logs should show the request and response. As the exchange is in clear text it'd be also simple to trace it (I have a small proxy for this purpose). But anyway I'd take a look at the server's logs first.

    Christian

    :3634
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