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Sophos Live Protection errors

I am facing the error a0570002:The sending of file samples for Sophos Live Protection failed. for my LAN PCs. I think it is because our firewall is blocking the unknown traffic to communicate HTTP to the internet. If I want to configure my firewall to allow Sophos Client to summit samples to Sophos Live Protection, what's the destination for the Sophos Live Protection?

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0 QC over 14 years ago

Hello kuzess,

Whitelisting the Sophos domain to enable automatic sample submission and Overview of the Sophos Live Protection architecture in SESC 9.5+ contain some information about SXL. If "your firewall" (which one?) blocks certain traffic it should tell you so. Usually the logs contain the required information (although in case of multiple potential target IP addresses it could take some time to collect all of them).

Christian
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0 QC over 14 years ago

Hello kuzess,

Whitelisting the Sophos domain to enable automatic sample submission and Overview of the Sophos Live Protection architecture in SESC 9.5+ contain some information about SXL. If "your firewall" (which one?) blocks certain traffic it should tell you so. Usually the logs contain the required information (although in case of multiple potential target IP addresses it could take some time to collect all of them).

Christian
:5672
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0 JSCR over 9 years ago in reply to QC

What is Sophos Live Protection doing if the DNS request gets an answer like "No such name" from the DNS server?
Is it waiting for an timeout? Trying again? How often? how long?

regards Joerg
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