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Sophos Live Protection errors

kuzess
I am facing the error a0570002:The sending of file samples for Sophos Live Protection failed. for my LAN PCs. I think it is because our firewall is blocking the unknown traffic to communicate HTTP to the internet. If I want to configure my firewall to allow Sophos Client to summit samples to Sophos Live Protection, what's the destination for the Sophos Live Protection?
:5668


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    HI,

    I had a quick poke around the config files of Sophos and found in Factory.xml:

     <DetectionFeedback>
            <settings>
     <lookupDomain>samples.sophosxl.net</lookupDomain>

        <DetectionFeedback>        <settings> <lookupDomain>samples.sophosxl.net</lookupDomain>

    So samples.sophosxl.net looks a possible.

    It might also be worth checking what you have set in:
    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\SAVService\SophosProxy
    with regard to the proxy details that has been found by Sophos.

    From what I can tell, Almon.exe, the "logged on user" process that displays the shield, runs SavProxy.exe, which I assume gets the proxy details of the user, these values end up in the above keys.
    I hope that gives you something to check and work with.
    Thanks,
    Jak
    :5671
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  • 0

    HI,

    I had a quick poke around the config files of Sophos and found in Factory.xml:

     <DetectionFeedback>
            <settings>
     <lookupDomain>samples.sophosxl.net</lookupDomain>

        <DetectionFeedback>        <settings> <lookupDomain>samples.sophosxl.net</lookupDomain>

    So samples.sophosxl.net looks a possible.

    It might also be worth checking what you have set in:
    HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node]\Sophos\SAVService\SophosProxy
    with regard to the proxy details that has been found by Sophos.

    From what I can tell, Almon.exe, the "logged on user" process that displays the shield, runs SavProxy.exe, which I assume gets the proxy details of the user, these values end up in the above keys.
    I hope that gives you something to check and work with.
    Thanks,
    Jak
    :5671
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