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Cant Reinstall - Shh/Updater-B C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe does not exist

faster4233

Hi All,

We have 97 machines effected by the Sophos cockup and all have had their updaters moved so i need to reinstall.  However Sophos wont reinstall and just comes back with the error: 

Product: Sophos AutoUpdate -- Error 25010.An error occurred while running the custom action 'WaitUntilFileUnlocked'. Reason: WaitOnLockedFile: The file C:\Program Files (x86)\Sophos\AutoUpdate\ALsvc.exe does not exist Contact your support personnel.

I really really dont want to have to manually remove it from 97 machines.  Is there anyway i can tell Sophos to ignore errors during the push?

Thanks


David

:31255


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    my solution is

    copy all files under "Program Files\Sophos\AutoUpdate\Cache\sau\program files\Sophos\AutoUpdate" and paste to "Program Files\Sophos\AutoUpdate\" replace all.

    after that, you can uninstall SAU, even start up the SAU service.

    hope it helps for you.

    Alan

    :32095
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  • 0

    my solution is

    copy all files under "Program Files\Sophos\AutoUpdate\Cache\sau\program files\Sophos\AutoUpdate" and paste to "Program Files\Sophos\AutoUpdate\" replace all.

    after that, you can uninstall SAU, even start up the SAU service.

    hope it helps for you.

    Alan

    :32095
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