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Child SUM not picking up all subscriptions from parent

Alex_P
Right third attempt at this post! Doesn't seem to work in IE9.... My parent is successfully downloading recommended OS X and Windows version of Sophos. My child updates from the parent by http. It has always worked fine but now the child can only see the OS X version from the parent and not the Windows version. If I browse to the http share I can see both the windows and OS X versions within CIDs/S000 so I am not quite sure what is going on! Any ideas?
:10139


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Parents
  • 0

    I decided to clear down the parent just in case, this made no odds.  The child is failing with the 80040406 error.  I have been through the Sophos articles for this error and cleared down the Working and Warehouse folders and then tried to update again with no luck.  Here are some errors from the SUMTrace log file, which may provide a clue...?  (i have removed server names)

    2011-03-10 14:10:33 : Sync failure: Cannot locate server for xxx/.../sdds.local.xml
2011-03-10 14:10:33 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot locate server for xxx/.../sdds.local.xml" "RECOMMENDED" "xxx/.../Warehouse" 
2011-03-10 14:10:33 : Cmd-ALL << [E4001][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Cannot locate server for http://xxx/SophosUpdate/Warehouse/catalogue/sdds.local.xml][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A'. Details: Cannot locate server for xxx/.../sdds.local.xml
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "8BAA10C1-3844-465E-919C-D778A5407708" "Not attempted." "RECOMMENDED" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][8BAA10C1-3844-465E-919C-D778A5407708][Not attempted.][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Payload '8BAA10C1-3844-465E-919C-D778A5407708' could not be synchronised because the synchronise operation failed due to an earlier error.
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][http://xxx/SophosUpdate/Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1" "Not attempted." "RECOMMENDED" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.

    I have checked all the URLs it is trying to pull the data from and the files named above exist and open correctly from the child server using IE.

    :10247
Reply
  • 0

    I decided to clear down the parent just in case, this made no odds.  The child is failing with the 80040406 error.  I have been through the Sophos articles for this error and cleared down the Working and Warehouse folders and then tried to update again with no luck.  Here are some errors from the SUMTrace log file, which may provide a clue...?  (i have removed server names)

    2011-03-10 14:10:33 : Sync failure: Cannot locate server for xxx/.../sdds.local.xml
2011-03-10 14:10:33 : EventLog: 3758112769 1 Inserts:> "F26F7EC0-1302-4DA7-8B6B-A5383051D41A" "Cannot locate server for xxx/.../sdds.local.xml&quot; "RECOMMENDED" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E4001][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][Cannot locate server for http://xxx/SophosUpdate/Warehouse/catalogue/sdds.local.xml][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A'. Details: Cannot locate server for xxx/.../sdds.local.xml
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "8BAA10C1-3844-465E-919C-D778A5407708" "Not attempted." "RECOMMENDED" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][8BAA10C1-3844-465E-919C-D778A5407708][Not attempted.][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Payload '8BAA10C1-3844-465E-919C-D778A5407708' could not be synchronised because the synchronise operation failed due to an earlier error.
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "7D48A012-0C64-4F21-BA27-A9CEDF442749" "Not attempted." "0.0.0" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][7D48A012-0C64-4F21-BA27-A9CEDF442749][Not attempted.][0.0.0][http://xxx/SophosUpdate/Warehouse] Payload '7D48A012-0C64-4F21-BA27-A9CEDF442749' could not be synchronised because the synchronise operation failed due to an earlier error.
2011-03-10 14:10:33 : EventLog: 3758112827 1 Inserts:> "A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1" "Not attempted." "RECOMMENDED" "xxx/.../Warehouse&quot; 
2011-03-10 14:10:33 : Cmd-ALL << [E403B][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][Not attempted.][RECOMMENDED][http://xxx/SophosUpdate/Warehouse] Payload 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' could not be synchronised because the synchronise operation failed due to an earlier error.

    I have checked all the URLs it is trying to pull the data from and the files named above exist and open correctly from the child server using IE.

    :10247
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