How will I migrate EM library to my newly installed SUM?
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I'll answer you last question first. The Updating Hierarchy report may have additional pages you aren't seeing. Try clicking for the next page until the '+' next the page number is gone. There is a stored procedure that has to be triggered to get the option to clear the EM Library information from the Console. The pre-requisite is that all Groups be moved over to updating policies that are managed by SUM. The group does not have to have any computers in it, and it will still require that it be switched over to the SUM update locations. Once this is done, you should get a notification that you are no longer using any of the EM Library maintained update locations and would you like to remove the EM Library references or manage your EM Libraries. Answering Yes to this dialogue will open your EM Library, answering No will remove the EM Library references. (I know, it sounds backwards, but if you do like I did the first time and read it too fast you'll click on the wrong option)
As to your first question, assuming your migration ALWAYS fails, this may be due to configurations in your EM Library. Some of the requirements for the migration to complete are that your EM Library is pointed to Sophos, that no custom schedules are in place, and that the software package you are downloading matches your license. This last one is a common sticking point. Lets say you purchased the End Point Security & Control license, but subscribed to the Sophos Anti-Virus for Windows package in your EM Library. This package is an Anti-Virus only package and you are licensed for both the Anti-Virus, plus the Firewall and NAC with your license type. When your EM Library is migrated, SUM tries to find the Anti-Virus only package in the warehouse using your license information. Due to changes in the backend, only the ES&C package is available, not the AV only package. This will cause a migration failure.
The other common issue with migration failures is that Sophos is set for both the primary and secondary update sources in EM Library. This will also cause a migration failure, and simply setting EM Library back to only needing the primary is not sufficient to correct this. You have to first get the secondary update server information to be blank, then set it so the secondary is not in use. You may have to do this a couple of times before the change will stick.
Correcting your software subscription in EM Library to match your license type or correcting the secondary update server config will allow a successful migration if those were the issues you were facing. If not, we'd need to see your migration report, migrationdata.xml, and emlexp.xml information to understand better.
I'll answer you last question first. The Updating Hierarchy report may have additional pages you aren't seeing. Try clicking for the next page until the '+' next the page number is gone. There is a stored procedure that has to be triggered to get the option to clear the EM Library information from the Console. The pre-requisite is that all Groups be moved over to updating policies that are managed by SUM. The group does not have to have any computers in it, and it will still require that it be switched over to the SUM update locations. Once this is done, you should get a notification that you are no longer using any of the EM Library maintained update locations and would you like to remove the EM Library references or manage your EM Libraries. Answering Yes to this dialogue will open your EM Library, answering No will remove the EM Library references. (I know, it sounds backwards, but if you do like I did the first time and read it too fast you'll click on the wrong option)
As to your first question, assuming your migration ALWAYS fails, this may be due to configurations in your EM Library. Some of the requirements for the migration to complete are that your EM Library is pointed to Sophos, that no custom schedules are in place, and that the software package you are downloading matches your license. This last one is a common sticking point. Lets say you purchased the End Point Security & Control license, but subscribed to the Sophos Anti-Virus for Windows package in your EM Library. This package is an Anti-Virus only package and you are licensed for both the Anti-Virus, plus the Firewall and NAC with your license type. When your EM Library is migrated, SUM tries to find the Anti-Virus only package in the warehouse using your license information. Due to changes in the backend, only the ES&C package is available, not the AV only package. This will cause a migration failure.
The other common issue with migration failures is that Sophos is set for both the primary and secondary update sources in EM Library. This will also cause a migration failure, and simply setting EM Library back to only needing the primary is not sufficient to correct this. You have to first get the secondary update server information to be blank, then set it so the secondary is not in use. You may have to do this a couple of times before the change will stick.
Correcting your software subscription in EM Library to match your license type or correcting the secondary update server config will allow a successful migration if those were the issues you were facing. If not, we'd need to see your migration report, migrationdata.xml, and emlexp.xml information to understand better.
