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Sophos Device Control

Fahdp

HI,

I seemed to have lost the Device Control ability from my EC4.5. Basically any workstation that has SAV 9.5.5 VDL4.62G does not have device control but workstations that have the older 9.5.4 VDL4.61G have it.

9.5.5 machines also dont have the device control service in windows while 9.5.4 have it.

Is this something that has been removed in 9.5.5? I have tried re-protecting but it will still not show up on 9.5.5.

Any ideas?

Regards

F

:9487


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    Some clients had been off for a long time hence why some were 9.5.4. Most are 9.5.5 and its definitely doesnt exist. Either as a service or on the client endpoint console as well. Everything else works. Updating policies, Tamper control etc.

    I have tried re-protecting from the console and manually installing SAV, but without result. Device Control does not exist. No service nothing.

    Have rasied a support call. Awaiting reponses. Even if I create a new policy with different settings and push it, clients get nothing.

    Very strange and worrying as it now leaves a big gap in my infratsructure! :(

    :9549
Reply
  • 0

    Some clients had been off for a long time hence why some were 9.5.4. Most are 9.5.5 and its definitely doesnt exist. Either as a service or on the client endpoint console as well. Everything else works. Updating policies, Tamper control etc.

    I have tried re-protecting from the console and manually installing SAV, but without result. Device Control does not exist. No service nothing.

    Have rasied a support call. Awaiting reponses. Even if I create a new policy with different settings and push it, clients get nothing.

    Very strange and worrying as it now leaves a big gap in my infratsructure! :(

    :9549
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