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Sophos Device Control

Fahdp

HI,

I seemed to have lost the Device Control ability from my EC4.5. Basically any workstation that has SAV 9.5.5 VDL4.62G does not have device control but workstations that have the older 9.5.4 VDL4.61G have it.

9.5.5 machines also dont have the device control service in windows while 9.5.4 have it.

Is this something that has been removed in 9.5.5? I have tried re-protecting but it will still not show up on 9.5.5.

Any ideas?

Regards

F

:9487


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    Hello Fahdp,

    how come that some clients have 9.5.5 and others still 9.5.4?

    Of course a policy is only transferred to a client which has the corresponding component - thus if the DevCtrl column is blank assigning a policy has no effect.

    What I've seen is that some clients "lost" one of the components - "something" in the agent needs "disappeared" and DevCtrl is effectively disabled as the policy isn't processed - although the service is running. Usually reprotecting helps. Haven't seen that it is not installed though when it's enabled in the policy. Also occasionally the SAVAdapter key is missing but then the SAV column is also blank.

    Did you call Support yet?

    Christian

    :9547
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  • 0

    Hello Fahdp,

    how come that some clients have 9.5.5 and others still 9.5.4?

    Of course a policy is only transferred to a client which has the corresponding component - thus if the DevCtrl column is blank assigning a policy has no effect.

    What I've seen is that some clients "lost" one of the components - "something" in the agent needs "disappeared" and DevCtrl is effectively disabled as the policy isn't processed - although the service is running. Usually reprotecting helps. Haven't seen that it is not installed though when it's enabled in the policy. Also occasionally the SAVAdapter key is missing but then the SAV column is also blank.

    Did you call Support yet?

    Christian

    :9547
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