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Sophos Device Control

Fahdp

HI,

I seemed to have lost the Device Control ability from my EC4.5. Basically any workstation that has SAV 9.5.5 VDL4.62G does not have device control but workstations that have the older 9.5.4 VDL4.61G have it.

9.5.5 machines also dont have the device control service in windows while 9.5.4 have it.

Is this something that has been removed in 9.5.5? I have tried re-protecting but it will still not show up on 9.5.5.

Any ideas?

Regards

F

:9487


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  • 0

    Hi,

    I have already checked that and it is assigned the correct device control policy in EC. I even tried creating a new one and pushing it down to the clients. What I noticed is usually when I would make a change to a policy and push it through I would get a "Awaiting policy transfer" on the clients as they updated. 

    Since 9.5.5, even if I make a change or apply a new policy I dont get the "Awaiting transfer" message. The clients are updating with the "Updating" policy fine though.

    Bottom line is device control will still not work.

    Regards

    F

    :9531
Reply
  • 0

    Hi,

    I have already checked that and it is assigned the correct device control policy in EC. I even tried creating a new one and pushing it down to the clients. What I noticed is usually when I would make a change to a policy and push it through I would get a "Awaiting policy transfer" on the clients as they updated. 

    Since 9.5.5, even if I make a change or apply a new policy I dont get the "Awaiting transfer" message. The clients are updating with the "Updating" policy fine though.

    Bottom line is device control will still not work.

    Regards

    F

    :9531
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