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Intermittent freezing on Windows 7

TrevorPrinn

I'm having an intermittent problem with Sophos 9.0.0. Once or twice a week my PC locks up for a minute or two, and explorer hangs temporarily. Apps work for a while provided I can get to them, which can be difficult without explorer. I usually notice the problem when I try to start Winzip and it doesn't appear. When that happens Winzip won't ever manage to start itself up until after a reboot.

Every time this has happened the tooltip on the Sophos system tray icon has said that it is updating, and continues to say that no matter how long I leave it. If I try to initiate an update from there, the dialogue appears and stays indefinitely, and if I press cancel the dialogue goes, but nothing else changes. If I try to open the control app the splash screen appears, sits on top of everything and I can't get rid of it. The app itself never opens. I also can't shut down the "Sophos Anti-Virus" service. The only way to get it all working again is to reboot. After that it updates itself OK and everything works.

Most of the time, there's no problem at all with it. I suspect it might be trying to start an update immediately after booting and it's occasionally tripping over something else that's happening, but I can't think how to find out what, because it rarely goes wrong.

The machine is running Windows 7 Ultimate, fully patched.

:1043


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  • 0

    I'm having the same experiance accross a number of machines end point version 9.0.5.

    I have a case a few days old - [#2332248] with Sophos but no solution answers yet.

    To me its as if either end point application or data scanning locks the IE thread whist the scan is called then sometimes fails to release it either quickely or sometimes at all. that whole IE tab set can be affected, though some times other IE sessions will continue. the only way out of this is a hard kill of the IE process not responding which often takes down all IE windows - very unusefull.

    I've uninstalled Sophos and all is fine, then reinstalled Sophos and the problem reoccurs.

    I'm on default profiles for the enpoints and have also tried IE in safe no addon mode - all to no avail.

    Unfortuantly i'm removing Sophos from badly affected machines and using a 3rd party AV untill i can find a fix.

    :3224
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  • 0

    I'm having the same experiance accross a number of machines end point version 9.0.5.

    I have a case a few days old - [#2332248] with Sophos but no solution answers yet.

    To me its as if either end point application or data scanning locks the IE thread whist the scan is called then sometimes fails to release it either quickely or sometimes at all. that whole IE tab set can be affected, though some times other IE sessions will continue. the only way out of this is a hard kill of the IE process not responding which often takes down all IE windows - very unusefull.

    I've uninstalled Sophos and all is fine, then reinstalled Sophos and the problem reoccurs.

    I'm on default profiles for the enpoints and have also tried IE in safe no addon mode - all to no avail.

    Unfortuantly i'm removing Sophos from badly affected machines and using a 3rd party AV untill i can find a fix.

    :3224
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