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AV client push scheduled task doesn't run in Windows 7

kevindv10

Hello.

I have Enterprise Console (4.5 I think) running on Windows 2008 64-bit, trying to push out to Windows 7 clients. About 60% of the clients receive and install ok, but the rest don't. I thought their group policies were the same but maybe not.

Anyway, I can see the scheduled task being created on the client, but it doens't run. If I run it manually the client installs fine and updates with Enterprise Console, but I can't manually run the task on hundreds of clients.

I've spent a lot of time trying to find a group policy that might be restricting the remotely created scheduled task from running (with everything up to and including domain admin credentials) but I'm empty handed. Anyone know what the problem might be?

A tech from Sophos helped me at least figure out that the task was being created and could be run manually. It was a pleasure working with a support person that actually seemed to care!! Made the best of a frustrating situation.

Thanks in advance.

:5156


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    Hi All,

    Just spoke to Sophos about this same issue and the Jak's solution here is what was missing for me. I've added a few key bits of detail.

    On your Sophos SERVER create the key as described but what jak missed was the value so do this;

    Open Regedit

    HKEY_LOCAL_MACHINE\SOFTWARE[wow6432node]\Sophos\EE\

    Create new DWord (32-Bit value) called EnableTaskScheduler2

    Set the value to 1

    Now deploy your Sophos from the SEC, no reboots required on Server or Clients. :smileyvery-happy:

    Hope this helps others,

    Maggers

    Environment:

    Server2008 R2 SP1, Win 7's SP1, (last few) Win XPs SP3, Sophos 4.7.0.13

    E

    :21713
Reply
  • 0

    Hi All,

    Just spoke to Sophos about this same issue and the Jak's solution here is what was missing for me. I've added a few key bits of detail.

    On your Sophos SERVER create the key as described but what jak missed was the value so do this;

    Open Regedit

    HKEY_LOCAL_MACHINE\SOFTWARE[wow6432node]\Sophos\EE\

    Create new DWord (32-Bit value) called EnableTaskScheduler2

    Set the value to 1

    Now deploy your Sophos from the SEC, no reboots required on Server or Clients. :smileyvery-happy:

    Hope this helps others,

    Maggers

    Environment:

    Server2008 R2 SP1, Win 7's SP1, (last few) Win XPs SP3, Sophos 4.7.0.13

    E

    :21713
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