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AV client push scheduled task doesn't run in Windows 7

kevindv10

Hello.

I have Enterprise Console (4.5 I think) running on Windows 2008 64-bit, trying to push out to Windows 7 clients. About 60% of the clients receive and install ok, but the rest don't. I thought their group policies were the same but maybe not.

Anyway, I can see the scheduled task being created on the client, but it doens't run. If I run it manually the client installs fine and updates with Enterprise Console, but I can't manually run the task on hundreds of clients.

I've spent a lot of time trying to find a group policy that might be restricting the remotely created scheduled task from running (with everything up to and including domain admin credentials) but I'm empty handed. Anyone know what the problem might be?

A tech from Sophos helped me at least figure out that the task was being created and could be run manually. It was a pleasure working with a support person that actually seemed to care!! Made the best of a frustrating situation.

Thanks in advance.

:5156


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    Hi i have been having the same issue with the scheduled task as we are preparing to do a full college upgrade to windows 7 and i have set all the services and uac settings and firewall is also off all via gpo.

    Now some machines it does work fine but we have 2 fresh win 7 machines that will be used as images but they will not work via the console installation. Well one did while testing file and printer sharing, then i uninstalled to test again now it will not install at all.

    Now i have been playing today with it and it holds the schedule like everyone else butwhen selecting the scedule to run it works fine. Now i did notice that in the scedule that the console makes their is no Trigger event in the scedule? now i assume this is because it is supposed to start stright away. now if i set a trigger like start at 13.50 it does start and works fine.

    Wat we could do with is to edit the scedule from the sophos end to include a trigger in the schedule like 1 min after the schedule is created then this might resolve this issue.

    Does anyone know if this is possiable?

    Or anyother work around as i dont want to roll this out via gpo as that is what the console is for.

    cheers

    David Hallam

    :8791
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  • 0

    Hi i have been having the same issue with the scheduled task as we are preparing to do a full college upgrade to windows 7 and i have set all the services and uac settings and firewall is also off all via gpo.

    Now some machines it does work fine but we have 2 fresh win 7 machines that will be used as images but they will not work via the console installation. Well one did while testing file and printer sharing, then i uninstalled to test again now it will not install at all.

    Now i have been playing today with it and it holds the schedule like everyone else butwhen selecting the scedule to run it works fine. Now i did notice that in the scedule that the console makes their is no Trigger event in the scedule? now i assume this is because it is supposed to start stright away. now if i set a trigger like start at 13.50 it does start and works fine.

    Wat we could do with is to edit the scedule from the sophos end to include a trigger in the schedule like 1 min after the schedule is created then this might resolve this issue.

    Does anyone know if this is possiable?

    Or anyother work around as i dont want to roll this out via gpo as that is what the console is for.

    cheers

    David Hallam

    :8791
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