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AV client push scheduled task doesn't run in Windows 7

kevindv10

Hello.

I have Enterprise Console (4.5 I think) running on Windows 2008 64-bit, trying to push out to Windows 7 clients. About 60% of the clients receive and install ok, but the rest don't. I thought their group policies were the same but maybe not.

Anyway, I can see the scheduled task being created on the client, but it doens't run. If I run it manually the client installs fine and updates with Enterprise Console, but I can't manually run the task on hundreds of clients.

I've spent a lot of time trying to find a group policy that might be restricting the remotely created scheduled task from running (with everything up to and including domain admin credentials) but I'm empty handed. Anyone know what the problem might be?

A tech from Sophos helped me at least figure out that the task was being created and could be run manually. It was a pleasure working with a support person that actually seemed to care!! Made the best of a frustrating situation.

Thanks in advance.

:5156


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    The tech support I worked with was great, although we never did figure it out completely. If you run the install and monitor scheduled tasks on the target machine you will likely see that the task is indeed being pushed to the client, but in our case the task just sat there and never ran. When the task failed entirely the task on the target machine would be deleted.

    If you are on the target machine you can run the scheduled task manually and the install will proceed, and that's what we ended up doing. In my case it was the computers at an entire school, albeit a small school, so manually running the task on 60'ish computers wasn't the end of the world. I shudder to think of what will happen next summer when we switch the rest of the school district to Win7. I had spent so much time looking at this from the Sophos perspective that I didn't fully troubleshoot from the angle that Win7 scheduled tasks was the culprit.

    Maybe a better way would be to install the Sophos package from the Sophos share, but pushing it out with SCCM or group policy software installations instead of Enterprise Console. I can't remember how Sophos installs from the server or what the package looks like, but maybe there's an msi with a transform that installs and tells the client where to look for updates.

    If you find a solution/workaround please post it!

    Good luck!

    :7255
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  • 0

    The tech support I worked with was great, although we never did figure it out completely. If you run the install and monitor scheduled tasks on the target machine you will likely see that the task is indeed being pushed to the client, but in our case the task just sat there and never ran. When the task failed entirely the task on the target machine would be deleted.

    If you are on the target machine you can run the scheduled task manually and the install will proceed, and that's what we ended up doing. In my case it was the computers at an entire school, albeit a small school, so manually running the task on 60'ish computers wasn't the end of the world. I shudder to think of what will happen next summer when we switch the rest of the school district to Win7. I had spent so much time looking at this from the Sophos perspective that I didn't fully troubleshoot from the angle that Win7 scheduled tasks was the culprit.

    Maybe a better way would be to install the Sophos package from the Sophos share, but pushing it out with SCCM or group policy software installations instead of Enterprise Console. I can't remember how Sophos installs from the server or what the package looks like, but maybe there's an msi with a transform that installs and tells the client where to look for updates.

    If you find a solution/workaround please post it!

    Good luck!

    :7255
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