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EC 4.5 Clients - savxp.msi fails to install

chrbb

New server 2008 DC up and running, all computers logging on scripts running etc.

Install Enterprise console 4.5 on it, find computers using AD, right click to protect computers (previously updated from old server running EC 3.1) clients automatically uninstall version 7 and version 9.5 is installed all looking good until a day later when there's an update.

The client then fails to update with the failure 'failed to install savxp.msi' the path to the msi is 'program files/sophos/autoupdate/cache' this msi wwill not install manually either. However the ides are uptodate.

Any ideas?

:9597


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    Hello chrbb,

    have the clients (are all affected?) been rebooted and did they correctly report to SEC after the upgrade?

    until a day later when there's an update

    Is the update location correct and what's the update interval? Does "a day" mean after shutdown and new boot or is it "a few hours"? Are you able to protect the clients again?

    Are the logs (Sophos Anti-Virus Install Log_yymmdd_hhmmss.txt and Sophos Anti-Virus CustomActions Log_...) created? They might contain specific information.

    Sorry that at the moment I have only questions

    Christian

    :9609
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  • 0

    Hello chrbb,

    have the clients (are all affected?) been rebooted and did they correctly report to SEC after the upgrade?

    until a day later when there's an update

    Is the update location correct and what's the update interval? Does "a day" mean after shutdown and new boot or is it "a few hours"? Are you able to protect the clients again?

    Are the logs (Sophos Anti-Virus Install Log_yymmdd_hhmmss.txt and Sophos Anti-Virus CustomActions Log_...) created? They might contain specific information.

    Sorry that at the moment I have only questions

    Christian

    :9609
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