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Sophos Endpoint Software Failed to install Sophos Network Threat Protection: Unexpected system error

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Failed to install Sophos Network Threat Protection: Unexpected system error

DavidL over 9 years ago

Tried manual remove and reinstall. No luck.

No luck with interpreting log files.

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0 DavidL over 9 years ago

MSI (s) (A8:34) [11:25:38:326]: Windows Installer installed the product. Product Name: Sophos Network Threat Protection. Product Version: 1.2.2.50. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603.
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0 jak over 9 years ago in reply to DavidL

Hi,

Are you able to make available the entire MSI log? Maybe link to a Pastebin of the file?

You may want to check the file for PII. Checking the properties at the end would be a good start.

Regards,

Jak
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0 CraigJones over 9 years ago

My immediate thoughts are:

Is tamper protection enabled?

Is the user you are installing the software as an Admin or Sophos admin?
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0 DavidL over 9 years ago in reply to CraigJones

Admin and Sophos admin.

Tamper Protection inactive
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0 CraigJones over 9 years ago in reply to DavidL

We would really need to see the MSI log, to give you an answer.

best,

Craig
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