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Networking stops sporadically

charles13

I've been running Sophos for about 6 months now. Recently, I've had to login at the console and reboot the system on a weekly basis. So fourth time in the past 30 days.

The issue is that network stops working and I'm unable to ping the router or ping another device on the network from the router.

Hard drive usage is no where near it's limit and top shows no programs with high CPU usage (system is idle). System is also fully up-to-date. We don't do anything fancy and have only around 20 potential active connections. It was running fine all day but when I came into work tonight, it was down. Since no one else was here, it went down with only the CrashPlan backup running.

The hardware is brand new and very capable.

Any thoughts on this are greatly appreciated!

:56655


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    Hi,

    Could I ask what the exact products are here?

    When I read it the first time I thought it was maybe a Mac client as it's in the enduser protection forum and I see references to Top.

    You then mention logging in to the console and rebooting the system.  Is it a UTM?  SAV for Linux?

    Then you mention pininging other devices from the router which makes me think it's less about a specific endpoint product.

    I had written the below questions but now I'm not so sure if they are relevant:

    So you have one or more Macs where at certian times they loose the ability to perform network tasks?

    You mention you log in to the router and can't ping another device on the network either?  Presumably this is another device in the same state as a failing Mac?

    I'm trying to seperate out if the problem is with the endpoint the router or both.

    Any Windows clients affected?  This may rule out the specific Sophos client version being the problem.  They implement similar functionality but it tells us something.

    If you restart the router does that resolve it or it's fixed by independantly restarting a client?

    In activity monitor is it possible to Force quit any of the Sophos processes to recover the Mac?  This may also help understand the component that could be causing it.

    The main contenders with netowrk would be the web filtering features.  If you disable those on a Mac does it help the related processed wouldn't run in this config.

    Jak

    :56657
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  • 0

    Hi,

    Could I ask what the exact products are here?

    When I read it the first time I thought it was maybe a Mac client as it's in the enduser protection forum and I see references to Top.

    You then mention logging in to the console and rebooting the system.  Is it a UTM?  SAV for Linux?

    Then you mention pininging other devices from the router which makes me think it's less about a specific endpoint product.

    I had written the below questions but now I'm not so sure if they are relevant:

    So you have one or more Macs where at certian times they loose the ability to perform network tasks?

    You mention you log in to the router and can't ping another device on the network either?  Presumably this is another device in the same state as a failing Mac?

    I'm trying to seperate out if the problem is with the endpoint the router or both.

    Any Windows clients affected?  This may rule out the specific Sophos client version being the problem.  They implement similar functionality but it tells us something.

    If you restart the router does that resolve it or it's fixed by independantly restarting a client?

    In activity monitor is it possible to Force quit any of the Sophos processes to recover the Mac?  This may also help understand the component that could be causing it.

    The main contenders with netowrk would be the web filtering features.  If you disable those on a Mac does it help the related processed wouldn't run in this config.

    Jak

    :56657
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