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Sophos Update Manager - Software delivery failed

jkeogh

Hi,

My endpoints have not been updating correctly for the last couple of weeks.  In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code            Description

80040401   Software Update Failed

80040408   Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404   Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

:607


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    Hi QC,

    Thank you for your insight!

    Your solution corrected the issue that I was experiencing and since all of our clients have been able to update.

    I took a copy of the original DCManagement.dll file (before I emptied the Warehouse directory) and tried to run a checksum on it. I can only assume that I did it in completely the wrong way as the results did not end in the values that you had mentioned.

    This is definitely a good solution though that I need to keep handy for the future.

    Thank you again for your help!

    Cheers

    :52841
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  • 0

    Hi QC,

    Thank you for your insight!

    Your solution corrected the issue that I was experiencing and since all of our clients have been able to update.

    I took a copy of the original DCManagement.dll file (before I emptied the Warehouse directory) and tried to run a checksum on it. I can only assume that I did it in completely the wrong way as the results did not end in the values that you had mentioned.

    This is definitely a good solution though that I need to keep handy for the future.

    Thank you again for your help!

    Cheers

    :52841
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