Sophos Update Manager - Software delivery failed

Question

Hi,

My endpoints have not been updating correctly for the last couple of weeks. In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code Description

80040401 Software Update Failed

80040408 Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404 Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

This thread was automatically locked due to age.

jkeogh · Accepted Answer

right, got it sorted so this is for anyone else who happens to run into the same problem.... I renamed and recreated the CIDS and Warehouse folder in C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager re ran the updates and this downloaded new (and uncorrupted) updates and all is well :617

QC · Answer

Hello toddh,

"decoding" this particular file likely just means putting it in the correct partial path with the name DCManagement.dll. If you have not yet deleted it from the Warehouse you could check its MD5 (guess what it should be, ends with c3ad :smileywink:). This I'd assume that clearing the warehouse should suffice.

Christian