Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 21 replies
  • Subscribers 3 subscribers
  • Views 89844 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Update Manager - Software delivery failed

jkeogh

Hi,

My endpoints have not been updating correctly for the last couple of weeks.  In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code            Description

80040401   Software Update Failed

80040408   Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404   Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

:607


This thread was automatically locked due to age.
Parents
  • 0

    Hi QC,

    Thank you for the response!

    Just wanted to be clear on the steps.

    • Stop the SUM Service
    • Delete the contents of the Warehouse directory
    • Start the SUM Service

    Once I have done this I should be checking to see if the server is able to successfully download new updates?

    So by clearing the Warehouse it allows the SUM to download fresh packages from Sophos and go through it's decoding process? Any data contains within the Working directory I suppose would be overwritten by the newly download packages?

    If after clearing the Warehouse I am still receiving the error message should I perform the same steps again, but this time also clear the Working directory?

    Thank you again for your help,

    Cheers

    :52749
Reply
  • 0

    Hi QC,

    Thank you for the response!

    Just wanted to be clear on the steps.

    • Stop the SUM Service
    • Delete the contents of the Warehouse directory
    • Start the SUM Service

    Once I have done this I should be checking to see if the server is able to successfully download new updates?

    So by clearing the Warehouse it allows the SUM to download fresh packages from Sophos and go through it's decoding process? Any data contains within the Working directory I suppose would be overwritten by the newly download packages?

    If after clearing the Warehouse I am still receiving the error message should I perform the same steps again, but this time also clear the Working directory?

    Thank you again for your help,

    Cheers

    :52749
Children
No Data