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Sophos Update Manager - Software delivery failed

jkeogh

Hi,

My endpoints have not been updating correctly for the last couple of weeks.  In the Enterprise Console they show all show as "Not Since 19-12-2009 08:47:19"

If I look at the update manager screen it shows an error of Software Delivery Failed, if I force it to update it will go to "Downloading binaries" then back to "Software Delivery Failed"

If I look at the update manager details I see the following errors

Code            Description

80040401   Software Update Failed

80040408   Unable to write to distribution location \\server_name\SophosUpdate for software subscription "software for updating policy 'SD Policy'"

80040404   Threat detection data update failed

Running the following

Enterprise Console v4 on Win 2003 server

Clients running version 7 (and a couple on 9)

The upgrade to version 4 took place a few weeks earlier, and everything was okay

any ideas where I could start looking?

many thanks

:607


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    Hello toddh,

    as this error occurs before deployment you can leave the CIDs untouched.

    A SUM downloads to the Warehouse, then decodes to the various Decoded- subfolders in Working and eventually either deploys to the CIDs or updates itself (from Decoded-SDDM). Whatever is missing will be re-created, even the top-level folders though it's recommended to just delete the contents (and, BTW, you should be nice and stop the SUM service before any action in these folders). Thus you should empty the Warehouse, doing the same for Working is perhaps not necessary but it doesn't do any real harm. As said, no need to rename/delete the CIDs.

    HTH

    Christian

    :52731
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  • 0

    Hello toddh,

    as this error occurs before deployment you can leave the CIDs untouched.

    A SUM downloads to the Warehouse, then decodes to the various Decoded- subfolders in Working and eventually either deploys to the CIDs or updates itself (from Decoded-SDDM). Whatever is missing will be re-created, even the top-level folders though it's recommended to just delete the contents (and, BTW, you should be nice and stop the SUM service before any action in these folders). Thus you should empty the Warehouse, doing the same for Working is perhaps not necessary but it doesn't do any real harm. As said, no need to rename/delete the CIDs.

    HTH

    Christian

    :52731
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