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SAV Auto-update getting blocked, leading to Sophos disappearing/uninstalling??

FlurFleckens

Hello everybody,

I have Sophos Endpoint Control and also an anti-spyware/keylogger software installed. Both have worked well so far until yesterday. My Anti-Sypware software blocked Sohpos auto-update activities (false positive). Specifically it blocked ALsvc.exe, ssp.exe, SophosBootDriver.sys, stnp.sys and SntpService.exe. Thereafter I could not find the Sophos tray icon. After having a closer look in Program Files, I noticed that the Sophos folder was nearly empty (just an empty Web Intelligence folder)!. I tried installing Sophos again and naturally it went for an update again. The exact same sequence mentioned above happened all over.

Could Sophos disappearing have something to do with the fact that the Auto Update Service was blocked after it started and could not finish?

Any positive response would be greatly appreciated!



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    I have a similar problem.  A stand alone PC (on a network for internet access) has Sophos.  Running Windows 8.1.  This morning I noticed that a red cross was on the icon tray - I therefore clicked 'update now' and it went into the initial phase of updating.   

    The update box then closed, and the icon had vanished.

    It was still showing in my processes as running, but no way of checking if it had updated.   

    I then tried opening endpoint control to look at the log, only to find that all references to updates have vanished.   I have a screenshot but not sure how to display that!

    I have uninstalled and re-installed sophos but it keeps failing with an error message saying that the feature you are trying to use is on a network resource that is unavailable.  I am not using the network!

    I have undertaken a system restore to see if updates had caused the issue but still exactly the same so currently without protection!

    Would appreciate some straightforward help!

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  • 0

    I have a similar problem.  A stand alone PC (on a network for internet access) has Sophos.  Running Windows 8.1.  This morning I noticed that a red cross was on the icon tray - I therefore clicked 'update now' and it went into the initial phase of updating.   

    The update box then closed, and the icon had vanished.

    It was still showing in my processes as running, but no way of checking if it had updated.   

    I then tried opening endpoint control to look at the log, only to find that all references to updates have vanished.   I have a screenshot but not sure how to display that!

    I have uninstalled and re-installed sophos but it keeps failing with an error message saying that the feature you are trying to use is on a network resource that is unavailable.  I am not using the network!

    I have undertaken a system restore to see if updates had caused the issue but still exactly the same so currently without protection!

    Would appreciate some straightforward help!

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