One of our update managers has suddenly (over the Christmas/New Year break) started having issues with software updates.
In the console it shows an error of "Software update failed" and it sits on "Download binaries" and never moves
In the update manager details it has the error code of 80040401
On the actual update manager server itself I see the following errors in the application event log
Log Name: Application
Source: SophosUpdateManager
Date: 5/01/2010 8:04:23 AM
Event ID: 16424
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxx
Description:
Failed to update Sophos Update Manager because the installer returned error code 1603. The Sophos Update Manager service will be restarted.
and
Log Name: Application
Source: SophosUpdateManager
Date: 5/01/2010 8:04:24 AM
Event ID: 16422
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxxxxx
Description:
Sophos Update Manager failed to update from product release 'Payload-SDDM' with version 3.50 as the installer returned an error: 1603
1603 is a MSI installer permissions error. The system account has full permissions on the Sophos installation directory though.
Any thoughts on this issue?
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