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Greyed out Mac

SDemolling

Hi,

We are having an issue with the the enterprise console. (ver. 5.2.2)

We have been testing it on our network and while the windows machines we have installed the client on are showing up and are manageable, we do not even see the Macbooks we have installed in the unassigned list.

We have used the client available in the \\Servername\SophosUpdate\CIDs\S000\ESCOSX folder but we are unable to see it in the list.

Can you advise on what we could do to resolve this?

:56445


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    Hello SDemolling,

    if the install has been successful they should appear in the Unassigned group (or the one defined in the CID). The required firewall settings (if applicable) are analogous to those on Windows. It's probably necessary to check the logs (in /Library/Logs/SophosManagementAgent/ and /Library/Logs/SophosMessageRouter/) for errors.

    Christian

    :56463
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  • 0

    Hello SDemolling,

    if the install has been successful they should appear in the Unassigned group (or the one defined in the CID). The required firewall settings (if applicable) are analogous to those on Windows. It's probably necessary to check the logs (in /Library/Logs/SophosManagementAgent/ and /Library/Logs/SophosMessageRouter/) for errors.

    Christian

    :56463
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