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Server to Server move - Cannot update SEC

SHS_ICT

Hi Everyone

I've migrated my SEC from a physical box which was working 100% and never missed a beat. Now ive migrated over to a new VM on 2012 R2 i cannot get the SEC update manager to download the updates from Sophos. I have the correct EM username and password. 


Ive been through KB111428 and everything is reading ok. Ive sent the analyser logs off to sophos but waiting back.

Im getting the following message:

Timeout while attempting to connect to the specified address. There may be a problem with the network.

Ive looked in the UpdateManager logs and im getting:

Error Decode operation failed with an unexpected error. Details: Failed to read customer file content.

Error Version information for product 'A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1' was not gathered by dispatcher 'DispatcherSupplements-2014-10-28T13-34-49-29', as the last synchronization of that product failed.

Error Synchronize operation failed when synchronizing protection data. Details: Failed to download valid remote customer file content.

Also, the CID and Warehouse folders werent created so i have creted these myself to see if that was the problem - that didnt help a bit.

Update: Just to add to this, ive just checked my old server any its running 5.2.1. My new server which i migrated to is running 5.2.2. Have i broken this now? Should i upgrade the old version to 5.2.2 and then migrate?

:54341


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    Hello SHS_ICT,

    how exactly did you migrate? What did you import - database, etc.?

    Where and when does the error occur - following 111428 at the end of step 2 the connection is attempted when you click OK in the Source Details pop up. I'd expect the error at this point. Could you also check the SUMTrace log?

    Christian

    :54345
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  • 0

    Hello SHS_ICT,

    how exactly did you migrate? What did you import - database, etc.?

    Where and when does the error occur - following 111428 at the end of step 2 the connection is attempted when you click OK in the Source Details pop up. I'd expect the error at this point. Could you also check the SUMTrace log?

    Christian

    :54345
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