Hi, forgive my ignorance as I am new to supporting Sophos and need assistance. Update manager is showing last updated on 7/17 and shows a status of Downloading Binaries. I dont seem to be getting any errors other than an occasional 1028 in event viewer(http://sophos.cdn.lumension.com/sophos/windows/Update Rollup 7 for System Center 2012 SP1 - Data Protection Manager (KB2966012).pls: System.Net.WebException: The remote server returned an error: (404) Not Found.)
I dont know if this is related. I checked the ALupdate log and it shows the following:
Trace(2014-Aug-13 11:10:26): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2014-Aug-13 11:10:26): Process security set successfully
Trace(2014-Aug-13 11:10:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2014-Aug-13 11:10:26): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2014-Aug-13 11:10:26): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2014-Aug-13 11:10:26): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2014-Aug-13 11:10:26): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2014-Aug-13 11:10:26): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2014-Aug-13 11:10:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2014-Aug-13 11:10:26): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2014-Aug-13 11:10:26): Computer is a not possible cluster
Trace(2014-Aug-13 11:10:26): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2014-Aug-13 11:10:26): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2014-Aug-13 11:10:26): Considering subscribed products.
Trace(2014-Aug-13 11:10:26): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2014-Aug-13 11:10:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2014-Aug-13 11:10:26): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2014-Aug-13 11:10:26): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2014-Aug-13 11:10:26): IPCSender::ProcessSend started
Trace(2014-Aug-13 11:10:26): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2014-Aug-13 11:10:26): RMSMessageHandler: ALUpdateStart
Trace(2014-Aug-13 11:10:26): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2014-Aug-13 11:10:26): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2014-Aug-13 11:10:26): ALUpdate(AutoUpdate.Started):
Trace(2014-Aug-13 11:10:26): UpdateCoordinator::UpdateNow: Entering
Trace(2014-Aug-13 11:10:26): PopulateCache: Entering
Trace(2014-Aug-13 11:10:26): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2014-Aug-13 11:10:26): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-Aug-13 11:10:26): ProductFactory::Create: SAU Product
Trace(2014-Aug-13 11:10:26): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2014-Aug-13 11:10:26): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2014-Aug-13 11:10:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2014-Aug-13 11:10:26): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2014-Aug-13 11:10:26): Calling package_source_init
Trace(2014-Aug-13 11:10:26): TrySyncProduct, Calling BeginSync
Trace(2014-Aug-13 11:10:26): Custom certificate already present.
Trace(2014-Aug-13 11:10:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2014-Aug-13 11:10:26): Remote connection over HTTP.
Trace(2014-Aug-13 11:10:26): Read file master.upd (Remote).
Trace(2014-Aug-13 11:10:26): Synchronised file root.upd (Local).
Trace(2014-Aug-13 11:10:26): Synchronised file escdp.dat (Local).
Trace(2014-Aug-13 11:10:26): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2014-Aug-13 11:10:26): Synchronised file ProductID.dat (Local).
Trace(2014-Aug-13 11:10:27): ParseCustomerIDFile: completed: 0
Trace(2014-Aug-13 11:10:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2014-Aug-13 11:10:27): CIDUpdate(SyncProduct.Start): RMSNT, http://my.clarityservices.com/AVupdates/CIDs/S000/SAVSCFXP/
Trace(2014-Aug-13 11:10:27): Checksum found in master.upd matches cached cidsync.upd : 4aa715fb. Skipping download
Trace(2014-Aug-13 11:10:27): CIDUpdate(PrimarySuccess):
Trace(2014-Aug-13 11:10:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2014-Aug-13 11:10:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2014-Aug-13 11:10:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2014-Aug-13 11:10:27): CIDUpdate(SyncProduct.Start): SAVXP, http://my.clarityservices.com/AVupdates/CIDs/S000/SAVSCFXP/
Trace(2014-Aug-13 11:10:27): Checksum found in master.upd matches cached cidsync.upd : e019349b. Skipping download
Trace(2014-Aug-13 11:10:27): CIDUpdate(PrimarySuccess):
Trace(2014-Aug-13 11:10:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2014-Aug-13 11:10:27): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, http://my.clarityservices.com/AVupdates/CIDs/S000/SAVSCFXP/
Trace(2014-Aug-13 11:10:27): Checksum found in master.upd matches cached cidsync.upd : 10c0e8d7. Skipping download
Trace(2014-Aug-13 11:10:27): CIDUpdate(PrimarySuccess):
Trace(2014-Aug-13 11:10:27): ALUpdate(DownloadEnded):
Trace(2014-Aug-13 11:10:27): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2014-Aug-13 11:10:27): ALUpdate(Action.Skipped): RMSNT
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate...
Trace(2014-Aug-13 11:10:27): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File exists and appears valid.
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate complete.
Trace(2014-Aug-13 11:10:27): ALUpdate(Action.Skipped): SAVXP
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate...
Trace(2014-Aug-13 11:10:27): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File exists and appears valid.
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate complete.
Trace(2014-Aug-13 11:10:27): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::Prepare... entered
Trace(2014-Aug-13 11:10:27): CheckManifest completed successfully
Trace(2014-Aug-13 11:10:27): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File exists and appears valid.
Trace(2014-Aug-13 11:10:27): Updating subscription information from product ID data.
Trace(2014-Aug-13 11:10:27): Rigid name: F26F7EC0-1302-4DA7-8B6B-A5383051D41A
Trace(2014-Aug-13 11:10:27): Version: 10.3.7.3511.555.1
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate...
Trace(2014-Aug-13 11:10:27): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
Trace(2014-Aug-13 11:10:27): CustomFileMap::Read: File exists and appears valid.
Trace(2014-Aug-13 11:10:27): CIDUpdateLocation::OnNullUpdate complete.
Trace(2014-Aug-13 11:10:27): RMSMessageHandler: ALUpdateEnd
Trace(2014-Aug-13 11:10:27): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2014-Aug-13 11:10:27): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate" />
Trace(2014-Aug-13 11:10:28): IPCSender::ProcessSend exiting
Tried restarting the Update Manager service, but that is about it. Any assistance would be appreciated. Thanks.
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