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Enpoint Security: Update Options Missing

Hello everyone, I have some troubles with my Endpoint Security installation. There are no update options available in the program window, and running updates from the taskbar icon fails. The AutoUpdate service is running, re-installing the software didn't help. Further, there are no log files for the updates to be found anywhere -- the Logs folder at Program Data\Sophos\AutoUpdate doesn't even exist. I am currently running version 10.3 under Win7 x64, but (if I remember correctly) the problem appeared already in V10.2.

I tried searching for the problem, but all results that turn up are just about some more general issues -- not about the entire options dialog and log files missing.

Any ideas what's going on here?

Thanks

Matt

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0 mhe over 11 years ago

After contacting my local support, we came to the conclusion that apparently the deinstallation had not been carried out correctly - there is a knowledge base article somewhere on how to perform the deinstallation of the software components in the correct order (first Antivirus, then AutoUpdate). When adhering to this routine, everything works fine after reinstalling the program.
Best regards
Matt
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0 mhe over 11 years ago

After contacting my local support, we came to the conclusion that apparently the deinstallation had not been carried out correctly - there is a knowledge base article somewhere on how to perform the deinstallation of the software components in the correct order (first Antivirus, then AutoUpdate). When adhering to this routine, everything works fine after reinstalling the program.
Best regards
Matt
:50750
Cancel
Vote Up 0 Vote Down

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