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Enpoint Security: Update Options Missing

mhe

Hello everyone, I have some troubles with my Endpoint Security installation. There are no update options available in the program window, and running updates from the taskbar icon fails. The AutoUpdate service is running, re-installing the software didn't help. Further, there are no log files for the updates to be found anywhere -- the Logs folder at Program Data\Sophos\AutoUpdate doesn't even exist. I am currently running version 10.3 under Win7 x64, but (if I remember correctly) the problem appeared already in V10.2.

I tried searching for the problem, but all results that turn up are just about some more general issues -- not about the entire options dialog and log files missing.

Any ideas what's going on here?

Thanks

Matt

:50258


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    Hello mhe,

    I've never see a case where the Updating section was missing. Maybe it would look like this if AutoUpdate weren't installed - can't check this right now. Is Sophos AutoUpdate listed in Programs and Features (or whatever it is called in German)? In principle your university's IT should give support - especially as they provide a (custom) package.

    Usually AutoUpdate is installed first which then downloads an installs the other components (and updates itself). Installer logs are normally either in the system temp (C:\Windows\TEMP\) or your user's %TEMP% directory. It shouldn't be too hard to identify the ones belonging to Sophos or the package install..

    Christian

    :50338
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  • 0

    Hello mhe,

    I've never see a case where the Updating section was missing. Maybe it would look like this if AutoUpdate weren't installed - can't check this right now. Is Sophos AutoUpdate listed in Programs and Features (or whatever it is called in German)? In principle your university's IT should give support - especially as they provide a (custom) package.

    Usually AutoUpdate is installed first which then downloads an installs the other components (and updates itself). Installer logs are normally either in the system temp (C:\Windows\TEMP\) or your user's %TEMP% directory. It shouldn't be too hard to identify the ones belonging to Sophos or the package install..

    Christian

    :50338
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