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Enpoint Security: Update Options Missing

mhe

Hello everyone, I have some troubles with my Endpoint Security installation. There are no update options available in the program window, and running updates from the taskbar icon fails. The AutoUpdate service is running, re-installing the software didn't help. Further, there are no log files for the updates to be found anywhere -- the Logs folder at Program Data\Sophos\AutoUpdate doesn't even exist. I am currently running version 10.3 under Win7 x64, but (if I remember correctly) the problem appeared already in V10.2.

I tried searching for the problem, but all results that turn up are just about some more general issues -- not about the entire options dialog and log files missing.

Any ideas what's going on here?

Thanks

Matt

:50258


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    Hi Christian, thanks for your reply. What I meant to describe was that I don't even have an "Updating" field in my program window. I see the "Antivirus and HIPS" and "Tamper protection" categories. That's it. 

    The AV and AutoUpdate components are both installed from a full remove/reinstall cycle. The installer was provided by the IT center of my university (antivir.gwdg.de, in German). 

    :50278
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  • 0

    Hi Christian, thanks for your reply. What I meant to describe was that I don't even have an "Updating" field in my program window. I see the "Antivirus and HIPS" and "Tamper protection" categories. That's it. 

    The AV and AutoUpdate components are both installed from a full remove/reinstall cycle. The installer was provided by the IT center of my university (antivir.gwdg.de, in German). 

    :50278
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