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Differs from policy

ash

Hey there,

I've just done a new install of Sophos 9 with console 4 .. which all went good.

When we started migrating existing machines across to the new server I noticed a lot of them now show that the "Application control policy" now differs. All other policies seem to be fine.

Anyone have any ideas as to why this policy is showing these errors?

:200


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    Hi,

    In order to identify the parts of the policy that differ in greater detail, I suggest enabling more verbose logging on the Sophos Agent.  To do so, please follow the article here which describes how to set the log level:
    http://www.sophos.com/support/knowledgebase/article/30496.html
    When you restart the Sophos Agent service, wait a few seconds and then check the latest log file of the potential 4 found in:

    C:\program data\Sophos\Remote Management System\3\Agent\Logs\Agent-<timestamp>.log
    Or the equivalent for your OS version.

    In that file you can find the policy and configuration sections and in detail what is different between the two.  Please try setting the policy the same as the configuration as a test to see if the machine then reports to comply in Enterprise Console.

    Thanks.

    :201
Reply
  • 0

    Hi,

    In order to identify the parts of the policy that differ in greater detail, I suggest enabling more verbose logging on the Sophos Agent.  To do so, please follow the article here which describes how to set the log level:
    http://www.sophos.com/support/knowledgebase/article/30496.html
    When you restart the Sophos Agent service, wait a few seconds and then check the latest log file of the potential 4 found in:

    C:\program data\Sophos\Remote Management System\3\Agent\Logs\Agent-<timestamp>.log
    Or the equivalent for your OS version.

    In that file you can find the policy and configuration sections and in detail what is different between the two.  Please try setting the policy the same as the configuration as a test to see if the machine then reports to comply in Enterprise Console.

    Thanks.

    :201
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