Join an existing Sophos Anti-Virus Client from workgroup to a domain

Question

Hello,

We use SEC 5.2.1 R2 and Sophos Anti-Virus 10.3.7.

We have a laptop that was in a workgroup but move to another place where we wanted to join it to a domain. On the Active Directory OU we have a auto sync so after we joined the laptop to the domain a new (unprotected) client appeared in the console.

Now 2 clients show up in the console:

1. Connected, protected client in the workgroup (old config)

2. Not connected or protected client in AD. (new config)

But offcourse it should be the other way around. It WAS part of a workgroup but now we joined it to the domain so the domain client should show up as connected and protected.

I tried deleting the workgroup client. I tried uninstalling en re-installing but it's still the same.

How can we resolve this so the client that is synchronised through AD is the one that is connected and we can delete the old workgroup installation?

Any help would be greatly appreciated!

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Auto_Humanitas · Accepted Answer

Hello Christian, I've contacted our supplier of Sophos. They contacted Sophos in England and together we tackled the problem by doing as followed: 1. Delete the managed computer from the console (i'm not really sure this is necessary)

2. Run \SERVER\SophosUpdate\CIDs\S000\SAVSCFXP\Setup.exe By doing this, the Sophos Client will remove itself and then reïnstall. After that the computer is shown correctly in the Sophos Console. I thank you again for your effort and support! Peter :51024