Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 24 replies
  • Subscribers 1 subscriber
  • Views 21021 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error Message: Rootkit scan cancelled due to a corrupt disk

sophos-icated

We are seeing the rootkit scan fail on multiple systems due to a "corrupt disk".  Specifically the error is:

Code: a01e0004

Description: Rootkit scan cancelled due to a corrupt disk

Have checked systems experiencing this error and there is no problem with the disk (scans are negative).  Any idea what corrupt disk this might refer to.  Also interesting is clicking on the link back to sophos knowledgebase comes up with nothing.  That is there is no entry for error code a01e0004.

We are running enterprise console 4.0.0.2362. 

System experiencing the error is running Windows Vista service pack 2.

Anyone have ideas on what might be causing this?

Thanks in advance.

:1514


This thread was automatically locked due to age.
Parents
  • 0

    Hello,

    according to support this is a known error and will be fixed in one of the next versions. It happens when a full scan is performed. I haven't checked whether the whole scan is aborted in this situation. Support suggested to turn off Scan for suspicious files (HIPS) if it's a scheduled scan

    Question to Sophos: How will we be informed when such errors have been fixed? That is - you turn off some feature since it's causing problems but you'd turn it on again when the issue has been fixed. But how do you know it has?

    Christian 

    :1524
Reply
  • 0

    Hello,

    according to support this is a known error and will be fixed in one of the next versions. It happens when a full scan is performed. I haven't checked whether the whole scan is aborted in this situation. Support suggested to turn off Scan for suspicious files (HIPS) if it's a scheduled scan

    Question to Sophos: How will we be informed when such errors have been fixed? That is - you turn off some feature since it's causing problems but you'd turn it on again when the issue has been fixed. But how do you know it has?

    Christian 

    :1524
Children
No Data