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Error Message: Rootkit scan cancelled due to a corrupt disk

sophos-icated

We are seeing the rootkit scan fail on multiple systems due to a "corrupt disk".  Specifically the error is:

Code: a01e0004

Description: Rootkit scan cancelled due to a corrupt disk

Have checked systems experiencing this error and there is no problem with the disk (scans are negative).  Any idea what corrupt disk this might refer to.  Also interesting is clicking on the link back to sophos knowledgebase comes up with nothing.  That is there is no entry for error code a01e0004.

We are running enterprise console 4.0.0.2362. 

System experiencing the error is running Windows Vista service pack 2.

Anyone have ideas on what might be causing this?

Thanks in advance.

:1514


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    I would like to add that since upgrading to SAV v9.5 and console 4.5.1, hopeful that it would resolve the issue as promised by Sophos support, we are still experiencing the above error. For us it is all exclusively related to laptops, Windows 7 for the most part in our case.  We have been promised a fix to this for some time now, please step up Sophos and resolve the issue.

    :8607
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  • 0

    I would like to add that since upgrading to SAV v9.5 and console 4.5.1, hopeful that it would resolve the issue as promised by Sophos support, we are still experiencing the above error. For us it is all exclusively related to laptops, Windows 7 for the most part in our case.  We have been promised a fix to this for some time now, please step up Sophos and resolve the issue.

    :8607
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