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Error Message: Rootkit scan cancelled due to a corrupt disk

sophos-icated

We are seeing the rootkit scan fail on multiple systems due to a "corrupt disk".  Specifically the error is:

Code: a01e0004

Description: Rootkit scan cancelled due to a corrupt disk

Have checked systems experiencing this error and there is no problem with the disk (scans are negative).  Any idea what corrupt disk this might refer to.  Also interesting is clicking on the link back to sophos knowledgebase comes up with nothing.  That is there is no entry for error code a01e0004.

We are running enterprise console 4.0.0.2362. 

System experiencing the error is running Windows Vista service pack 2.

Anyone have ideas on what might be causing this?

Thanks in advance.

:1514


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Parents
  • 0

     I have this message.  The scan didn't actually shut down - it just hung up.

    Windows Defender also fails to finish the scan - it slows to a crawl.

    I think my system is infected, but I don't know what to do about it.

    Details.

    ***************** Sophos Anti-Virus Log - 24/10/2010 14:06:22 **************
    ...
    20101024 111309    Scan 'Scan my computer' started.
    20101024 120135    Rootkit scan has been cancelled due to a corrupt disk.
    20101024 120237    Using detection data version 4.58G (detection engine 3.12.1). This version can detect 2032840 items.
    20101024 120238    User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.

     
     
     
    Sophos Anti-Virus9.0.5
    Release statusFull
    On-access statusEnabled
    Detection engine3.12.1
    Detection data4.58G
    Virus data date04/10/2010
    Items detected2032840
    Detection identities230
    HIPS rules version3.2.0
    HIPS configuration version1.0.4
    Last updated24/10/2010 10:41:07
     
     
     
     

    *

    :5588
Reply
  • 0

     I have this message.  The scan didn't actually shut down - it just hung up.

    Windows Defender also fails to finish the scan - it slows to a crawl.

    I think my system is infected, but I don't know what to do about it.

    Details.

    ***************** Sophos Anti-Virus Log - 24/10/2010 14:06:22 **************
    ...
    20101024 111309    Scan 'Scan my computer' started.
    20101024 120135    Rootkit scan has been cancelled due to a corrupt disk.
    20101024 120237    Using detection data version 4.58G (detection engine 3.12.1). This version can detect 2032840 items.
    20101024 120238    User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.

     
     
     
    Sophos Anti-Virus9.0.5
    Release statusFull
    On-access statusEnabled
    Detection engine3.12.1
    Detection data4.58G
    Virus data date04/10/2010
    Items detected2032840
    Detection identities230
    HIPS rules version3.2.0
    HIPS configuration version1.0.4
    Last updated24/10/2010 10:41:07
     
     
     
     

    *

    :5588
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