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Error Message: Rootkit scan cancelled due to a corrupt disk

sophos-icated

We are seeing the rootkit scan fail on multiple systems due to a "corrupt disk".  Specifically the error is:

Code: a01e0004

Description: Rootkit scan cancelled due to a corrupt disk

Have checked systems experiencing this error and there is no problem with the disk (scans are negative).  Any idea what corrupt disk this might refer to.  Also interesting is clicking on the link back to sophos knowledgebase comes up with nothing.  That is there is no entry for error code a01e0004.

We are running enterprise console 4.0.0.2362. 

System experiencing the error is running Windows Vista service pack 2.

Anyone have ideas on what might be causing this?

Thanks in advance.

:1514


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  • 0

    I just wanted to chime in as well and request a response from a Sophos mod to address this.  We are seeing:

    Code: a01e0004

    Description: Rootkit scan cancelled due to a corrupt disk

    On 3-4 machines in the console every morning (after they would have run the scheduled scan in the evening).  The one common thread to these machines (they are both Vista and 7) is that they are all laptops.

    We are running SAV 9.0.5.

    As a previous poster mentioned, the link provided that lists that this issue will be "fixed" in the June update (released in May) is in application to SAV v7.  Will an update to fix this issue also be pushed out for SAV v9?

    :2326
Reply
  • 0

    I just wanted to chime in as well and request a response from a Sophos mod to address this.  We are seeing:

    Code: a01e0004

    Description: Rootkit scan cancelled due to a corrupt disk

    On 3-4 machines in the console every morning (after they would have run the scheduled scan in the evening).  The one common thread to these machines (they are both Vista and 7) is that they are all laptops.

    We are running SAV 9.0.5.

    As a previous poster mentioned, the link provided that lists that this issue will be "fixed" in the June update (released in May) is in application to SAV v7.  Will an update to fix this issue also be pushed out for SAV v9?

    :2326
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