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No response of installing Sophos Endpoint Security and Control

DiceVTwo

Hi,

I am one of the network staff in our company, and we already installed Sophos Endpoint Security and Control to some PC of our employees. We had a virus outbreak with W32/Brontok-D and spread through-out the network, unfortunately some of the PC of our Programming dept. was infected because they asked not to put Sophos in there PC.

Then I tried to install sophos to their PC from our server, unfortunately when I run the setup.exe, entered the necessary details such as username and password and click OK. and... NOTHING HAPPENED.

I tried to run the setup.exe again and entered the details, click ok and .. still ..  NOTHING HAPPENED. No sign of installation or process in task manager that it is running. I assume that the virus caused that but we tried to install sophos to those PC who already have one to test if it will go through the installation, but still NOTHING HAPPENED.

Hoping for a kind response.

Thank you,

Dice

:46399


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  • 0

    Hi QC,

    As we checked and observe some of the folders in our server where our sophos av is installed, It seems that it really is infected and the virus created an .exe file which hinders the sophos installation to execute and continue installing. We already contacted our support and they replaced the infected installation folder with a new one and created a package of installer for us to use. Thank you for your response, I have learned something new and useful.

    Best Regards,

    Dice

    -: Topic Closed :-

    :46491
Reply
  • 0

    Hi QC,

    As we checked and observe some of the folders in our server where our sophos av is installed, It seems that it really is infected and the virus created an .exe file which hinders the sophos installation to execute and continue installing. We already contacted our support and they replaced the infected installation folder with a new one and created a package of installer for us to use. Thank you for your response, I have learned something new and useful.

    Best Regards,

    Dice

    -: Topic Closed :-

    :46491
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